Effective date: July 14, 2026
This Refund Policy applies to all services sold by Norka Enterprises DBA Norka Consulting — including business formation, conversions, business documents, branding and website services, health care credentialing support, consulting sessions, and service packages.
All sales are final once work begins
Your payment is your authorization for us to begin work immediately. Work begins upon payment and includes internal file creation, research, name checks, document preparation, and administrative processing — much of it before you see the first deliverable. For that reason, all sales are final unless otherwise stated in writing.
Circumstances that do not qualify for a refund
- Change of mind after purchase
- Incomplete questionnaires or unresponsiveness to document requests
- Disagreement with strategy or professional recommendations
- Financial hardship
- Processing delays by state agencies, the IRS, insurance payers, or other third parties
- Withdrawal from the process after payment
State filing fees and third-party charges
Fees paid to state agencies, the IRS, insurance payers, domain registrars, or other third parties are set by those parties and are not refundable by us once paid to them, regardless of the outcome of your filing or application.
Cancelling before work begins
If you need to cancel, contact us immediately. If no work has been performed on your order, we may — at our discretion — offer an account credit or a refund less any payment-processing costs. Once work has begun, the all-sales-final policy above applies.
Consultations and appointments
Free consultations carry no charge and no refund is applicable. Paid consultation sessions may be rescheduled with at least 24 hours' notice. Missed appointments without notice are forfeited.
Payment plans
Where payment plans are offered, they are binding agreements: remaining installments stay due even if you choose not to continue, because the underlying work is authorized — and largely performed — up front.
Duplicate or erroneous charges
If you are billed twice for the same order or charged in error, contact us within 30 days and we will refund the duplicate or erroneous charge in full. This is always refundable — no exceptions policy applies to our own billing mistakes.
Chargebacks
Please contact us before disputing a charge with your bank — most concerns can be resolved directly and quickly. Chargebacks filed without contacting us first may result in suspension of services while the dispute is open, and we will provide our records — including your order, checkout acknowledgment, and proof that work began — to the payment processor.
If we cannot perform a service
If we determine that we cannot perform a service you purchased and no substantial work has been performed, we will refund that service. This is our mistake to make right.
How to reach us
Include your order number (for example, NC-2026-00123) so we can help quickly.
Email: info@norkaconsulting.com · Phone: 216-435-1785